Updates

News, changelog, and what's next.

Follow product changes, upcoming plans, and announcements around Howzer.

product

Enterprise intake: CSV import, channel normalization, and German text auto-extraction

The pipeline now auto-extracts PLZ, city, reference numbers, and urgency markers from German customer emails. Channels are normalized from 50+ variants. CSV batch import and post-hoc enrichment endpoints round out enterprise intake.

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engineering

Proactive Alert System: catching problems before customers escalate

The pipeline now evaluates every feedback signal against 7 real-time alert rules, from churn risk to geographic incident clusters.

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product

Howzer v2.3.2-DE: 17 fixes shipped

Production hardening release with 17 P0/P1 fixes across text preprocessing, database persistence, monitoring instrumentation, and Windows deployment compatibility.

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product

Howzer v2.3-DE is live

The German-optimized pipeline is here, with improved sentiment analysis, emotion detection, root cause identification, and risk scoring. English pipeline remains on v2.2.

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website

New: How it Works page

A detailed walkthrough of the Howzer pipeline, from message analysis to response drafting. Written for both technical and non-technical audiences.

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engineering

Risk scoring: from rules to 150+ patterns

How the risk analyzer evolved from keyword matching to a multi-signal pattern engine with 40+ categories.

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research

Why language-specific models matter

Generic multilingual models miss nuance in customer feedback. Here's why we built dedicated German and English pipelines.

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product

Howzer v2.2: English pipeline goes live

The analysis pipeline now supports English as a first-class language with dedicated models, tone calibration, and language detection.

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engineering

Connector architecture: bringing your data in safely

How Howzer connects to email, chat, and ticketing systems without exposing your network.

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engineering

PII redaction: how we handle personal data

Personal data never reaches the analysis models. A look at the redaction engine that runs before everything else.

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product

Howzer v2.1 preview shipped

Pipeline preview with live risk signals and enterprise pages.

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customer

Pilot: self-hosted rollout

Deployment in-tenant with zero internet egress and private connectors.

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infra

Website migrated to Cloudflare Pages

Faster global edge delivery and simpler deploys.

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website

New: Product and Pricing pages

Clearer story for self-hosted now and upcoming SaaS tiers.

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company

Why we're building Howzer

Customer service teams drown in messages. We think structured AI analysis, not chatbots, is the answer.

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