product 2026-02-15
Enterprise intake: CSV import, channel normalization, and German text auto-extraction The pipeline now auto-extracts PLZ, city, reference numbers, and urgency markers from German customer emails. Channels are normalized from 50+ variants. CSV batch import and post-hoc enrichment endpoints round out enterprise intake.
Read more engineering 2026-02-14
Proactive Alert System: catching problems before customers escalate The pipeline now evaluates every feedback signal against 7 real-time alert rules, from churn risk to geographic incident clusters.
Read more product 2026-02-14
Howzer v2.3.2-DE: 17 fixes shipped Production hardening release with 17 P0/P1 fixes across text preprocessing, database persistence, monitoring instrumentation, and Windows deployment compatibility.
Read more product 2026-01-30
Howzer v2.3-DE is live The German-optimized pipeline is here, with improved sentiment analysis, emotion detection, root cause identification, and risk scoring. English pipeline remains on v2.2.
Read more website 2026-01-30
New: How it Works page A detailed walkthrough of the Howzer pipeline, from message analysis to response drafting. Written for both technical and non-technical audiences.
Read more engineering 2026-01-15
Risk scoring: from rules to 150+ patterns How the risk analyzer evolved from keyword matching to a multi-signal pattern engine with 40+ categories.
Read more research 2025-12-12
Why language-specific models matter Generic multilingual models miss nuance in customer feedback. Here's why we built dedicated German and English pipelines.
Read more product 2025-11-15
Howzer v2.2: English pipeline goes live The analysis pipeline now supports English as a first-class language with dedicated models, tone calibration, and language detection.
Read more engineering 2025-10-20
Connector architecture: bringing your data in safely How Howzer connects to email, chat, and ticketing systems without exposing your network.
Read more engineering 2025-09-22
PII redaction: how we handle personal data Personal data never reaches the analysis models. A look at the redaction engine that runs before everything else.
Read more product 2025-08-29
Howzer v2.1 preview shipped Pipeline preview with live risk signals and enterprise pages.
Read more customer 2025-08-18
Pilot: self-hosted rollout Deployment in-tenant with zero internet egress and private connectors.
Read more infra 2025-08-10
Website migrated to Cloudflare Pages Faster global edge delivery and simpler deploys.
Read more website 2025-07-30
New: Product and Pricing pages Clearer story for self-hosted now and upcoming SaaS tiers.
Read more company 2025-06-15
Why we're building Howzer Customer service teams drown in messages. We think structured AI analysis, not chatbots, is the answer.
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